Windsor-Detroit Tunnel Duty Free Shop is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Windsor-Detroit Tunnel Duty Free Shop is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Windsor-Detroit Tunnel Duty Free is committed to excellence in serving and providing goods, services, or facilities to all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

Feedback

Windsor-Detroit Tunnel Duty Free Shop will ensure that its purpose for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request. To ensure that the WDTDFS is receiving and responding to feedback from the public about the way it provides goods and services and facilities to persons with disabilities, the public can contact the WDTDFS as follows:

o In Person: Windsor-Detroit Tunnel Duty Free Shop
o By E-Mail: tunneldutyfree@gmail.com
o By Mail: 465 Goyeau Street, Windsor, Ontario, N9A 1H1

All feedback will be reviewed and a written reply, by mail, or e-mail, will be sent to the person(s) providing the feedback within twenty-one working days.

A copy of the policy will be given to any person upon request, in a format that takes into consideration the person’s disability, if any.

Windsor-Detroit Tunnel Duty Free Shop Management