Reporting directly to the owner, the Retail Operations Manager oversees daily store operations, staff leadership, merchandising execution, customer experience, HR support functions, and procurement for select categories. This is a hands-on leadership role ideal for someone who thrives in a fast-paced, customer-facing retail environment.

Key Responsibilities

Retail Operations & Leadership

• Recruit, onboard, train, and develop retail and warehouse employees
• Lead, coach, and motivate staff to meet sales, service, and performance targets
• Maintain a strong on-floor leadership presence
• Build and manage staff schedules (days, evenings, weekends, holidays)
• Oversee merchandising standards, product placement, signage, and supplier activations
• Ensure compliance with customs regulations, company policies, loss prevention, and health & safety procedures
• Develop and maintain inventory control and accuracy
• Resolve customer issues and ensure high service standards
• Work collaboratively with procurement teams on execution of retail strategy
• Identify key sales-driving opportunities associated with events, concerts, holidays, and other potential promotions

Procurement & Inventory Management

• Manage purchasing for assigned categories, focusing on sales, margin, and inventory goals
• Maintain supply continuity and proactively manage risk
• Negotiate pricing, terms, and contracts with vendors
• Oversee deliveries and resolve logistics challenges
• Identify improvements to procurement processes and efficiency

Required Qualifications

• 5+ years experience in retail operations management and team leadership
• 5+ years experience in merchandising, procurement, inventory, or supply chain
• Experience with retail POS or technology systems
• Supplier relationship or contract negotiation experience
• Excellent communication and interpersonal skills
• Proficiency with MS Office (Excel, Word, PowerPoint)
• Ability to work evenings, weekends, and holidays
• Strong problem-solving and decision-making skills
• Valid police clearance

Additional Assets & Skills

• Experience in duty-free or travel-retail environments
• Familiarity with cross-border operations
• Proficiency with merchandising systems and POS tools
• Strong analytical and HR administration background
• Duty free and travel-retail product and inventory knowledge
• Experience with warehouse operations
• Familiarity with loss prevention or security systems
• Bilingual (English/French)

What We Offer

• Salary: $65,000 – $75,000 per year, commensurate with experience
• Comprehensive health and benefits package
• Professional development opportunities
• Stable, family-run business with a strong 35+ year legacy
• Hands-on leadership role with autonomy and influence
• Supportive team environment focused on continuous improvement
• Free on-site parking

How to Apply

If you are a hands-on leader who thrives in a dynamic retail environment and wants to make a meaningful impact, apply online today. We look forward to meeting you.

You must have 5+ years of retail management experience to be considered.

Please include a cover letter outlining your retail management background and explaining why you are the ideal candidate for this role. To demonstrate attention to detail, address your cover letter to Brynn.

We kindly request no phone calls due to the high volume of applicants.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Application question(s):

• Are you available to work evenings, weekends, and holidays?
• Do you possess excellent communication and interpersonal skills?

Experience:

• Retail operations management and team leadership: 5 years (required)
• Merchandising, procurement, inventory, or supply chain: 5 years (required)
• Proficiency with MS Office (Excel, Word, PowerPoint): 3 years (required)
• Retail POS or technology systems : 3 years (required)
• Supplier relationship or contract negotiation: 3 years (required)

Work Location: In person

To apply: Click here